I would have written this letter sooner, but we've been too busy enjoying our new inground spa!! Just wanted to put into writing the thoughts I have already expressed to you about how pleased we are with the finished product and what a pleasure it was working with you and your entire crew from beginning to end.
As you know, in order for this project to meet town requirements, everything had to be placed precisely as we literally only had a few inches of wiggle room. Naturally, this made me even more neurotic than I usually am. Your assurances that "everything will be perfect" were much appreciated, but not having worked together before they did little to calm me. It wasn't until the work actually began that I knew we were in great hands. Every step along the way was completed exactly how and when you said it would be done, with the utmost of care and professionalism. There were no delays, no excuses, no hidden surprises. It was a great comfort to know that everything was being taken care of, just as you said it would.
When Vicki and I were on the verge of making some bad decisions, your experience and honesty were greatly appreciated and we couldn't be happier that we followed your advice. We now have an installation that we absolutely love and looks just like we had imagined - just like you said it would. Actually even better.
Please feel free to use our name as a reference, and we'd be more than happy to have you bring anyone over if you'd like to show them the wonderful work you do. If we don't answer the door, we're probably in the spa! Thanks again for a job well done.
- Bruce & Vicki Hopman, Belmar July 21 , 2011
WALL TOWNSHIP, NJ
In 2008, we hired Pool and Spa Doctor to install an inground pool at our home. We met with Phil Jr. for all the design, logistical and financial discussions - and he was personally on-site numerous times during the various phases of the construction, always ensuring the project was moving forward and that we were happy with the crew's progress. The work they did was meticulous, rock-solid and aesthetically spot-on - and the entire team was courteous and professional. We were extremely happy on all fronts.
Pricing was competitive (as we did our due diligence with multiple quotes), but the service, quality and attention we received, we feel, was quite simply outstanding. Following on with questions, even now more than a year later, is always a pleasure - never any problem. We absolutely recommend speaking with Phil at Pool and Spa Doctor to anyone considering an inground pool.
- Mark & Peggy Russo, Wall Township